125 lines
2.7 KiB
JavaScript
125 lines
2.7 KiB
JavaScript
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const { DataTypes } = require('sequelize');
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const { sequelize } = require('../db');
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const User = require('./User');
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const Device = require('./Device');
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const Ticket = sequelize.define('Ticket', {
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ticketId: {
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type: DataTypes.STRING,
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primaryKey: true,
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allowNull: false,
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unique: true
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},
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title: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '工单标题'
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},
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deviceId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '关联设备ID'
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},
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deviceName: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '设备名称'
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},
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deviceModel: {
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type: DataTypes.STRING,
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comment: '设备型号'
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},
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serialNumber: {
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type: DataTypes.STRING,
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comment: '设备序列号'
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},
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faultCategory: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '故障分类'
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},
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faultSubCategory: {
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type: DataTypes.STRING,
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comment: '故障子分类'
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},
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priority: {
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type: DataTypes.STRING,
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defaultValue: 'medium',
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comment: '优先级: critical/high/medium/low'
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},
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status: {
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type: DataTypes.STRING,
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defaultValue: 'pending',
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comment: '工单状态: pending/in_progress/completed/closed/cancelled'
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},
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description: {
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type: DataTypes.TEXT,
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comment: '故障描述'
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},
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expectedCompletionDate: {
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type: DataTypes.DATE,
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comment: '期望完成时间'
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},
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reporterId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '报修人ID'
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},
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reporterName: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '报修人姓名'
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},
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location: {
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type: DataTypes.STRING,
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comment: '设备位置'
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},
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resolution: {
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type: DataTypes.TEXT,
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comment: '解决方案'
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},
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completionDate: {
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type: DataTypes.DATE,
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comment: '实际完成时间'
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},
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evaluation: {
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type: DataTypes.TEXT,
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comment: '用户评价'
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},
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evaluationRating: {
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type: DataTypes.INTEGER,
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comment: '评价星级(1-5)'
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},
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attachments: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '附件列表'
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},
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tags: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '标签'
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},
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metadata: {
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type: DataTypes.JSON,
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defaultValue: {},
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comment: '扩展字段'
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}
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}, {
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tableName: 'tickets',
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timestamps: true,
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indexes: [
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{ fields: ['deviceId'] },
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{ fields: ['status'] },
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{ fields: ['faultCategory'] },
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{ fields: ['priority'] },
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{ fields: ['reporterId'] },
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{ fields: ['createdAt'] }
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]
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});
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Ticket.belongsTo(User, { foreignKey: 'reporterId', as: 'reporter', constraints: false });
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Ticket.belongsTo(Device, { foreignKey: 'deviceId', constraints: false });
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module.exports = Ticket;
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