feat(工单系统): 实现完整的工单管理功能
添加工单系统核心功能，包括： - 工单模型及相关API接口 - 故障分类管理 - 工单操作记录 - 前端工单管理页面 - 统计报表功能 - 测试框架支持 后端新增工单相关路由和模型，前端添加工单管理界面和统计报表
This commit is contained in:
zhang1106
@@ -0,0 +1,65 @@
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const { DataTypes } = require('sequelize');
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const { sequelize } = require('../db');
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const FaultCategory = sequelize.define('FaultCategory', {
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categoryId: {
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type: DataTypes.STRING,
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primaryKey: true,
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allowNull: false,
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unique: true
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},
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name: {
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type: DataTypes.STRING,
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allowNull: false,
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unique: true,
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comment: '分类名称'
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},
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description: {
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type: DataTypes.TEXT,
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comment: '分类说明 - 说明此类故障代表什么问题'
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},
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priority: {
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type: DataTypes.INTEGER,
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defaultValue: 0,
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comment: '排序优先级'
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},
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defaultPriority: {
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type: DataTypes.STRING,
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defaultValue: 'medium',
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comment: '默认优先级: critical/high/medium/low'
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},
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expectedDuration: {
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type: DataTypes.INTEGER,
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comment: '预计处理时长(小时)'
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},
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solutions: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '常见解决方案'
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},
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isSystem: {
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type: DataTypes.BOOLEAN,
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defaultValue: false,
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comment: '是否系统内置分类'
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},
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isActive: {
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type: DataTypes.BOOLEAN,
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defaultValue: true,
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comment: '是否启用'
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},
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metadata: {
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type: DataTypes.JSON,
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defaultValue: {},
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comment: '扩展字段'
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}
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}, {
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tableName: 'fault_categories',
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timestamps: true,
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indexes: [
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{ fields: ['name'] },
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{ fields: ['isActive'] },
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{ fields: ['priority'] }
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]
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});
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module.exports = FaultCategory;
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@@ -0,0 +1,124 @@
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const { DataTypes } = require('sequelize');
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const { sequelize } = require('../db');
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const User = require('./User');
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const Device = require('./Device');
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const Ticket = sequelize.define('Ticket', {
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ticketId: {
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type: DataTypes.STRING,
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primaryKey: true,
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allowNull: false,
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unique: true
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},
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title: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '工单标题'
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},
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deviceId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '关联设备ID'
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},
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deviceName: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '设备名称'
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},
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deviceModel: {
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type: DataTypes.STRING,
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comment: '设备型号'
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},
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serialNumber: {
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type: DataTypes.STRING,
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comment: '设备序列号'
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},
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faultCategory: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '故障分类'
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},
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faultSubCategory: {
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type: DataTypes.STRING,
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comment: '故障子分类'
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},
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priority: {
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type: DataTypes.STRING,
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defaultValue: 'medium',
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comment: '优先级: critical/high/medium/low'
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},
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status: {
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type: DataTypes.STRING,
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defaultValue: 'pending',
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comment: '工单状态: pending/in_progress/completed/closed/cancelled'
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},
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description: {
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type: DataTypes.TEXT,
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comment: '故障描述'
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},
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expectedCompletionDate: {
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type: DataTypes.DATE,
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comment: '期望完成时间'
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},
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reporterId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '报修人ID'
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},
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reporterName: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '报修人姓名'
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},
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location: {
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type: DataTypes.STRING,
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comment: '设备位置'
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},
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resolution: {
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type: DataTypes.TEXT,
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comment: '解决方案'
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},
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completionDate: {
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type: DataTypes.DATE,
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comment: '实际完成时间'
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},
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evaluation: {
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type: DataTypes.TEXT,
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comment: '用户评价'
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},
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evaluationRating: {
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type: DataTypes.INTEGER,
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comment: '评价星级(1-5)'
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},
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attachments: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '附件列表'
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},
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tags: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '标签'
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},
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metadata: {
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type: DataTypes.JSON,
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defaultValue: {},
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comment: '扩展字段'
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}
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}, {
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tableName: 'tickets',
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timestamps: true,
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indexes: [
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{ fields: ['deviceId'] },
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{ fields: ['status'] },
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{ fields: ['faultCategory'] },
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{ fields: ['priority'] },
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{ fields: ['reporterId'] },
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{ fields: ['createdAt'] }
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]
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});
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Ticket.belongsTo(User, { foreignKey: 'reporterId', as: 'reporter', constraints: false });
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Ticket.belongsTo(Device, { foreignKey: 'deviceId', constraints: false });
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module.exports = Ticket;
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@@ -0,0 +1,90 @@
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const { DataTypes } = require('sequelize');
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const { sequelize } = require('../db');
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const TicketOperationRecord = sequelize.define('TicketOperationRecord', {
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recordId: {
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type: DataTypes.STRING,
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primaryKey: true,
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allowNull: false,
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unique: true
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},
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ticketId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '关联工单ID'
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},
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operationType: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '操作类型: create/update/status_change/assignment/comment/attachment'
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},
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operationDescription: {
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type: DataTypes.TEXT,
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comment: '操作描述'
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},
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operatorId: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '操作人ID'
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},
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operatorName: {
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type: DataTypes.STRING,
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allowNull: false,
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comment: '操作人姓名'
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},
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operatorRole: {
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type: DataTypes.STRING,
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comment: '操作人角色'
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},
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operationSteps: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '操作步骤详情'
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},
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spareParts: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '使用的备件列表'
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},
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beforeState: {
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type: DataTypes.JSON,
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comment: '操作前状态'
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},
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afterState: {
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type: DataTypes.JSON,
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comment: '操作后状态'
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},
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duration: {
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type: DataTypes.INTEGER,
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comment: '操作耗时(分钟)'
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},
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result: {
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type: DataTypes.STRING,
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comment: '操作结果: success/failed/partial'
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},
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notes: {
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type: DataTypes.TEXT,
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comment: '备注信息'
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},
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attachments: {
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type: DataTypes.JSON,
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defaultValue: [],
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comment: '附件'
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},
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metadata: {
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type: DataTypes.JSON,
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defaultValue: {},
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comment: '扩展字段'
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}
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}, {
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tableName: 'ticket_operation_records',
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timestamps: true,
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indexes: [
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{ fields: ['ticketId'] },
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{ fields: ['operatorId'] },
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{ fields: ['operationType'] },
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{ fields: ['createdAt'] }
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]
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});
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module.exports = TicketOperationRecord;
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@@ -0,0 +1,188 @@
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const { sequelize } = require('../db');
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const FaultCategory = require('./FaultCategory');
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const Ticket = require('./Ticket');
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const TicketOperationRecord = require('./TicketOperationRecord');
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const User = require('./User');
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const Device = require('./Device');
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const initDefaultFaultCategories = async () => {
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try {
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const count = await FaultCategory.count();
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if (count > 0) {
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console.log('故障分类已存在，跳过初始化');
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return;
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}
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const defaultCategories = [
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{
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categoryId: 'CAT001',
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name: '系统故障',
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code: 'system_fault',
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description: '操作系统、软件系统相关的故障',
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icon: 'DesktopOutlined',
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color: '#ff4d4f',
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priority: 1,
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defaultPriority: 'high',
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expectedDuration: 4,
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solutions: ['重启服务', '回滚版本', '修复配置', '重装系统'],
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isSystem: true
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},
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{
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categoryId: 'CAT002',
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name: '硬件故障',
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code: 'hardware_fault',
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description: '服务器、存储、网络设备等硬件故障',
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icon: 'CpuOutlined',
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color: '#fa8c16',
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priority: 2,
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defaultPriority: 'critical',
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expectedDuration: 8,
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solutions: ['更换部件', '联系厂商', '现场维修'],
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isSystem: true
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},
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{
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categoryId: 'CAT003',
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name: '网络故障',
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code: 'network_fault',
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description: '网络连接、交换机、路由器等问题',
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icon: 'WifiOutlined',
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color: '#1890ff',
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priority: 3,
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defaultPriority: 'high',
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expectedDuration: 2,
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solutions: ['检查网线', '重启交换机', '修复配置', '联系运营商'],
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isSystem: true
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},
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{
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categoryId: 'CAT004',
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name: '软件故障',
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code: 'software_fault',
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description: '应用程序、Bug、性能问题等',
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icon: 'AppstoreOutlined',
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color: '#722ed1',
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priority: 4,
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defaultPriority: 'medium',
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expectedDuration: 6,
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solutions: ['修复Bug', '优化性能', '更新版本', '配置调整'],
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isSystem: true
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},
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{
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categoryId: 'CAT005',
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name: '安全事件',
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code: 'security_incident',
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description: '安全漏洞、入侵检测、权限问题等',
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icon: 'SafetyOutlined',
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color: '#eb2f96',
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priority: 0,
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defaultPriority: 'critical',
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expectedDuration: 1,
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solutions: ['隔离系统', '调查取证', '修复漏洞', '更新安全策略'],
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isSystem: true
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},
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{
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categoryId: 'CAT006',
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name: '性能问题',
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code: 'performance_issue',
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description: '响应慢、卡顿、资源耗尽等性能问题',
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icon: 'RocketOutlined',
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color: '#52c41a',
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priority: 5,
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defaultPriority: 'medium',
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expectedDuration: 4,
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solutions: ['资源扩容', '优化SQL', '清理缓存', '负载均衡'],
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isSystem: true
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},
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{
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categoryId: 'CAT007',
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name: '配置变更',
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code: 'config_change',
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description: '配置修改、系统调优等需求',
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icon: 'SettingOutlined',
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color: '#13c2c2',
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priority: 6,
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defaultPriority: 'low',
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expectedDuration: 2,
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solutions: ['调整配置', '参数优化', '功能启用'],
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isSystem: true
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},
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{
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categoryId: 'CAT008',
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name: '例行维护',
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code: 'routine_maintenance',
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description: '定期维护、巡检、预防性保养',
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icon: 'ToolOutlined',
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color: '#faad14',
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priority: 7,
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defaultPriority: 'low',
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expectedDuration: 4,
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solutions: ['系统更新', '安全检查', '日志清理', '硬件检测'],
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isSystem: true
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},
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{
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categoryId: 'CAT009',
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name: '数据问题',
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code: 'data_issue',
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description: '数据丢失、数据错误、数据同步问题',
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icon: 'DatabaseOutlined',
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color: '#f5222d',
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priority: 1,
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defaultPriority: 'high',
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expectedDuration: 6,
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solutions: ['数据恢复', '数据修复', '重新同步', '备份还原'],
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isSystem: true
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},
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{
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categoryId: 'CAT010',
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name: '电源问题',
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code: 'power_issue',
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description: '电源故障、UPS、空调等电力系统问题',
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icon: 'ThunderboltOutlined',
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color: '#fa541c',
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priority: 0,
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defaultPriority: 'critical',
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expectedDuration: 2,
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solutions: ['切换电源', '更换UPS', '联系供电', '检查线路'],
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isSystem: true
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}
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];
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for (const category of defaultCategories) {
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await FaultCategory.create(category);
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}
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console.log('默认故障分类初始化完成');
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} catch (error) {
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console.error('初始化故障分类失败:', error);
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}
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};
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const initAssociations = () => {
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Ticket.belongsTo(User, { foreignKey: 'assigneeId', as: 'assignee' });
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Ticket.hasMany(TicketOperationRecord, { foreignKey: 'ticketId', as: 'operationRecords' });
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TicketOperationRecord.belongsTo(Ticket, { foreignKey: 'ticketId' });
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};
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// 立即初始化关联（在模型导出前）
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initAssociations();
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const initializeModels = async () => {
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try {
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await sequelize.sync({ alter: true });
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console.log('工单相关数据表同步完成');
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initAssociations();
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await initDefaultFaultCategories();
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console.log('工单系统数据初始化完成');
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} catch (error) {
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console.error('初始化工单系统数据失败:', error);
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}
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};
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module.exports = {
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initializeModels,
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Ticket,
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TicketOperationRecord,
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FaultCategory
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};
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Block a user