feat(工单系统): 实现完整的工单管理功能

添加工单系统核心功能，包括： - 工单模型及相关API接口 - 故障分类管理 - 工单操作记录 - 前端工单管理页面 - 统计报表功能 - 测试框架支持后端新增工单相关路由和模型，前端添加工单管理界面和统计报表
2025-12-25 16:49:00 +08:00
parent a911d02999
commit bfb789dfd9
17 changed files with 9230 additions and 23 deletions
@@ -0,0 +1,124 @@
+const { DataTypes } = require('sequelize');
+const { sequelize } = require('../db');
+const User = require('./User');
+const Device = require('./Device');
+
+const Ticket = sequelize.define('Ticket', {
+  ticketId: {
+    type: DataTypes.STRING,
+    primaryKey: true,
+    allowNull: false,
+    unique: true
+  },
+  title: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '工单标题'
+  },
+  deviceId: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '关联设备ID'
+  },
+  deviceName: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '设备名称'
+  },
+  deviceModel: {
+    type: DataTypes.STRING,
+    comment: '设备型号'
+  },
+  serialNumber: {
+    type: DataTypes.STRING,
+    comment: '设备序列号'
+  },
+  faultCategory: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '故障分类'
+  },
+  faultSubCategory: {
+    type: DataTypes.STRING,
+    comment: '故障子分类'
+  },
+  priority: {
+    type: DataTypes.STRING,
+    defaultValue: 'medium',
+    comment: '优先级: critical/high/medium/low'
+  },
+  status: {
+    type: DataTypes.STRING,
+    defaultValue: 'pending',
+    comment: '工单状态: pending/in_progress/completed/closed/cancelled'
+  },
+  description: {
+    type: DataTypes.TEXT,
+    comment: '故障描述'
+  },
+  expectedCompletionDate: {
+    type: DataTypes.DATE,
+    comment: '期望完成时间'
+  },
+  reporterId: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '报修人ID'
+  },
+  reporterName: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '报修人姓名'
+  },
+  location: {
+    type: DataTypes.STRING,
+    comment: '设备位置'
+  },
+  resolution: {
+    type: DataTypes.TEXT,
+    comment: '解决方案'
+  },
+  completionDate: {
+    type: DataTypes.DATE,
+    comment: '实际完成时间'
+  },
+  evaluation: {
+    type: DataTypes.TEXT,
+    comment: '用户评价'
+  },
+  evaluationRating: {
+    type: DataTypes.INTEGER,
+    comment: '评价星级(1-5)'
+  },
+  attachments: {
+    type: DataTypes.JSON,
+    defaultValue: [],
+    comment: '附件列表'
+  },
+  tags: {
+    type: DataTypes.JSON,
+    defaultValue: [],
+    comment: '标签'
+  },
+  metadata: {
+    type: DataTypes.JSON,
+    defaultValue: {},
+    comment: '扩展字段'
+  }
+}, {
+  tableName: 'tickets',
+  timestamps: true,
+  indexes: [
+    { fields: ['deviceId'] },
+    { fields: ['status'] },
+    { fields: ['faultCategory'] },
+    { fields: ['priority'] },
+    { fields: ['reporterId'] },
+    { fields: ['createdAt'] }
+  ]
+});
+
+Ticket.belongsTo(User, { foreignKey: 'reporterId', as: 'reporter', constraints: false });
+Ticket.belongsTo(Device, { foreignKey: 'deviceId', constraints: false });
+
+module.exports = Ticket;