feat(工单系统): 实现完整的工单管理功能

添加工单系统核心功能，包括： - 工单模型及相关API接口 - 故障分类管理 - 工单操作记录 - 前端工单管理页面 - 统计报表功能 - 测试框架支持后端新增工单相关路由和模型，前端添加工单管理界面和统计报表
2025-12-25 16:49:00 +08:00
parent a911d02999
commit bfb789dfd9
17 changed files with 9230 additions and 23 deletions
@@ -0,0 +1,90 @@
+const { DataTypes } = require('sequelize');
+const { sequelize } = require('../db');
+
+const TicketOperationRecord = sequelize.define('TicketOperationRecord', {
+  recordId: {
+    type: DataTypes.STRING,
+    primaryKey: true,
+    allowNull: false,
+    unique: true
+  },
+  ticketId: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '关联工单ID'
+  },
+  operationType: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '操作类型: create/update/status_change/assignment/comment/attachment'
+  },
+  operationDescription: {
+    type: DataTypes.TEXT,
+    comment: '操作描述'
+  },
+  operatorId: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '操作人ID'
+  },
+  operatorName: {
+    type: DataTypes.STRING,
+    allowNull: false,
+    comment: '操作人姓名'
+  },
+  operatorRole: {
+    type: DataTypes.STRING,
+    comment: '操作人角色'
+  },
+  operationSteps: {
+    type: DataTypes.JSON,
+    defaultValue: [],
+    comment: '操作步骤详情'
+  },
+  spareParts: {
+    type: DataTypes.JSON,
+    defaultValue: [],
+    comment: '使用的备件列表'
+  },
+  beforeState: {
+    type: DataTypes.JSON,
+    comment: '操作前状态'
+  },
+  afterState: {
+    type: DataTypes.JSON,
+    comment: '操作后状态'
+  },
+  duration: {
+    type: DataTypes.INTEGER,
+    comment: '操作耗时(分钟)'
+  },
+  result: {
+    type: DataTypes.STRING,
+    comment: '操作结果: success/failed/partial'
+  },
+  notes: {
+    type: DataTypes.TEXT,
+    comment: '备注信息'
+  },
+  attachments: {
+    type: DataTypes.JSON,
+    defaultValue: [],
+    comment: '附件'
+  },
+  metadata: {
+    type: DataTypes.JSON,
+    defaultValue: {},
+    comment: '扩展字段'
+  }
+}, {
+  tableName: 'ticket_operation_records',
+  timestamps: true,
+  indexes: [
+    { fields: ['ticketId'] },
+    { fields: ['operatorId'] },
+    { fields: ['operationType'] },
+    { fields: ['createdAt'] }
+  ]
+});
+
+module.exports = TicketOperationRecord;