feat(工单系统): 实现完整的工单管理功能

添加工单系统核心功能，包括： - 工单模型及相关API接口 - 故障分类管理 - 工单操作记录 - 前端工单管理页面 - 统计报表功能 - 测试框架支持后端新增工单相关路由和模型，前端添加工单管理界面和统计报表
2025-12-25 16:49:00 +08:00
parent a911d02999
commit bfb789dfd9
17 changed files with 9230 additions and 23 deletions
@@ -0,0 +1,194 @@
+const express = require('express');
+const router = express.Router();
+const { Op } = require('sequelize');
+const FaultCategory = require('../models/FaultCategory');
+
+router.get('/', async (req, res) => {
+  try {
+    const { isActive } = req.query;
+    const where = {};
+
+    if (isActive !== undefined) {
+      where.isActive = isActive === 'true';
+    }
+
+    const categories = await FaultCategory.findAll({
+      where,
+      order: [['priority', 'ASC'], ['name', 'ASC']]
+    });
+
+    res.json(categories);
+  } catch (error) {
+    res.status(500).json({ error: error.message });
+  }
+});
+
+router.get('/stats', async (req, res) => {
+  try {
+    const Ticket = require('../models/Ticket');
+    const { startDate, endDate } = req.query;
+
+    const where = {};
+    if (startDate || endDate) {
+      where.createdAt = {};
+      if (startDate) where.createdAt[Op.gte] = new Date(startDate);
+      if (endDate) where.createdAt[Op.lte] = new Date(endDate + ' 23:59:59');
+    }
+
+    const stats = await Ticket.findAll({
+      where,
+      attributes: [
+        'faultCategory',
+        [require('sequelize').fn('COUNT', '*'), 'totalCount'],
+        [require('sequelize').sum(require('sequelize').case({
+          when: { status: 'completed' },
+          then: 1
+        }, 0)), 'completedCount'],
+        [require('sequelize').sum(require('sequelize').case({
+          when: { status: { [Op.ne]: 'completed' } },
+          then: 1
+        }, 0)), 'pendingCount']
+      ],
+      group: ['faultCategory']
+    });
+
+    res.json(stats);
+  } catch (error) {
+    res.status(500).json({ error: error.message });
+  }
+});
+
+router.get('/:categoryId', async (req, res) => {
+  try {
+    const category = await FaultCategory.findByPk(req.params.categoryId);
+    if (!category) {
+      return res.status(404).json({ error: '分类不存在' });
+    }
+    res.json(category);
+  } catch (error) {
+    res.status(500).json({ error: error.message });
+  }
+});
+
+router.post('/', async (req, res) => {
+  try {
+    const {
+      name,
+      description,
+      priority,
+      defaultPriority,
+      expectedDuration,
+      solutions,
+      isActive
+    } = req.body;
+
+    const existing = await FaultCategory.findOne({ where: { name } });
+    if (existing) {
+      return res.status(400).json({ error: '分类名称已存在' });
+    }
+
+    const categoryId = `CAT${Date.now().toString(36).toUpperCase()}`;
+
+    const category = await FaultCategory.create({
+      categoryId,
+      name,
+      description,
+      priority: priority || 99,
+      defaultPriority: defaultPriority || 'medium',
+      expectedDuration: expectedDuration ? parseInt(expectedDuration) : null,
+      solutions: solutions || [],
+      isSystem: false,
+      isActive: isActive !== false
+    });
+
+    res.status(201).json(category);
+  } catch (error) {
+    res.status(400).json({ error: error.message });
+  }
+});
+
+router.post('/init', async (req, res) => {
+  try {
+    const defaultCategories = [
+      { name: '系统故障', description: '操作系统、应用程序等系统软件的故障问题', priority: 1, defaultPriority: 'high' },
+      { name: '硬件故障', description: '物理设备、服务器、存储等硬件设备的故障问题', priority: 2, defaultPriority: 'high' },
+      { name: '网络故障', description: '网络连接、交换机、路由器等网络相关故障', priority: 3, defaultPriority: 'high' },
+      { name: '软件故障', description: '应用程序错误、软件兼容性等问题', priority: 4, defaultPriority: 'medium' },
+      { name: '安全事件', description: '安全漏洞、入侵检测、权限异常等安全问题', priority: 5, defaultPriority: 'urgent' },
+      { name: '性能问题', description: '系统响应慢、资源利用率高等性能问题', priority: 6, defaultPriority: 'medium' },
+      { name: '配置变更', description: '系统配置、软件配置等变更需求', priority: 7, defaultPriority: 'low' },
+      { name: '例行维护', description: '定期维护、巡检、更新等计划性工作', priority: 8, defaultPriority: 'low' },
+      { name: '数据问题', description: '数据错误、数据丢失、数据同步等数据相关问题', priority: 9, defaultPriority: 'high' },
+      { name: '其他问题', description: '无法归类的其他问题', priority: 99, defaultPriority: 'medium' }
+    ];
+
+    for (const cat of defaultCategories) {
+      const existing = await FaultCategory.findOne({ where: { name: cat.name } });
+      if (!existing) {
+        const categoryId = `CAT${Date.now().toString(36).toUpperCase()}${Math.random().toString(36).substr(2, 4).toUpperCase()}`;
+        await FaultCategory.create({
+          categoryId,
+          ...cat,
+          expectedDuration: 120,
+          solutions: [],
+          isSystem: true,
+          isActive: true
+        });
+      }
+    }
+
+    res.json({ message: '分类初始化成功' });
+  } catch (error) {
+    res.status(500).json({ error: error.message });
+  }
+});
+
+router.put('/:categoryId', async (req, res) => {
+  try {
+    const category = await FaultCategory.findByPk(req.params.categoryId);
+    if (!category) {
+      return res.status(404).json({ error: '分类不存在' });
+    }
+
+    await category.update(req.body);
+    res.json(category);
+  } catch (error) {
+    res.status(400).json({ error: error.message });
+  }
+});
+
+router.delete('/:categoryId', async (req, res) => {
+  try {
+    const category = await FaultCategory.findByPk(req.params.categoryId);
+    if (!category) {
+      return res.status(404).json({ error: '分类不存在' });
+    }
+
+    const Ticket = require('../models/Ticket');
+    const ticketCount = await Ticket.count({ where: { faultCategory: category.name } });
+    if (ticketCount > 0) {
+      return res.status(400).json({ error: `该分类下有 ${ticketCount} 个工单，无法删除` });
+    }
+
+    await category.destroy();
+    res.json({ message: '分类已删除' });
+  } catch (error) {
+    res.status(500).json({ error: error.message });
+  }
+});
+
+router.patch('/:categoryId/toggle', async (req, res) => {
+  try {
+    const category = await FaultCategory.findByPk(req.params.categoryId);
+    if (!category) {
+      return res.status(404).json({ error: '分类不存在' });
+    }
+
+    await category.update({ isActive: !category.isActive });
+    res.json(category);
+  } catch (error) {
+    res.status(400).json({ error: error.message });
+  }
+});
+
+module.exports = router;