feat(工单系统): 实现完整的工单管理功能
添加工单系统核心功能，包括： - 工单模型及相关API接口 - 故障分类管理 - 工单操作记录 - 前端工单管理页面 - 统计报表功能 - 测试框架支持 后端新增工单相关路由和模型，前端添加工单管理界面和统计报表
This commit is contained in:
zhang1106
@@ -0,0 +1,248 @@
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import React, { useState, useEffect } from 'react';
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import { Table, Button, Modal, Form, Input, Select, message, Card, Space, Popconfirm } from 'antd';
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import { PlusOutlined, EditOutlined, DeleteOutlined, ReloadOutlined } from '@ant-design/icons';
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import axios from 'axios';
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const { Option } = Select;
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function TicketCategoryManagement() {
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const [categories, setCategories] = useState([]);
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const [loading, setLoading] = useState(true);
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const [modalVisible, setModalVisible] = useState(false);
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const [editingCategory, setEditingCategory] = useState(null);
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const [form] = Form.useForm();
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const fetchCategories = async () => {
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try {
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setLoading(true);
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const response = await axios.get('/api/ticket-categories');
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setCategories(response.data || []);
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} catch (error) {
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message.error('获取故障分类列表失败');
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console.error('获取故障分类列表失败:', error);
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} finally {
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setLoading(false);
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}
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};
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const initCategories = async () => {
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try {
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await axios.post('/api/ticket-categories/init');
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message.success('初始化分类成功');
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fetchCategories();
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} catch (error) {
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message.error('初始化分类失败');
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console.error('初始化分类失败:', error);
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}
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};
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useEffect(() => {
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fetchCategories();
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}, []);
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const showModal = (category = null) => {
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setEditingCategory(category);
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if (category) {
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form.setFieldsValue({
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name: category.name,
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description: category.description,
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priority: category.priority,
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defaultPriority: category.defaultPriority,
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expectedDuration: category.expectedDuration,
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isActive: category.isActive
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});
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} else {
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form.resetFields();
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}
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setModalVisible(true);
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};
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const handleCancel = () => {
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setModalVisible(false);
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setEditingCategory(null);
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};
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const handleSubmit = async (values) => {
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try {
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if (editingCategory) {
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await axios.put(`/api/ticket-categories/${editingCategory.categoryId}`, values);
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message.success('分类更新成功');
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} else {
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await axios.post('/api/ticket-categories', values);
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message.success('分类创建成功');
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}
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setModalVisible(false);
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fetchCategories();
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setEditingCategory(null);
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} catch (error) {
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message.error(editingCategory ? '分类更新失败' : '分类创建失败');
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console.error(error);
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}
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};
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const handleDelete = async (categoryId) => {
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try {
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await axios.delete(`/api/ticket-categories/${categoryId}`);
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message.success('分类删除成功');
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fetchCategories();
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} catch (error) {
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message.error('分类删除失败');
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console.error(error);
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}
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};
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const columns = [
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{
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title: '分类ID',
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dataIndex: 'categoryId',
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key: 'categoryId',
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width: 150
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},
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{
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title: '分类名称',
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dataIndex: 'name',
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key: 'name',
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width: 180
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},
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{
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title: '分类说明',
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dataIndex: 'description',
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key: 'description',
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width: 300,
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ellipsis: true
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},
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{
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title: '优先级',
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dataIndex: 'priority',
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key: 'priority',
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width: 80
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},
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{
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title: '默认优先级',
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dataIndex: 'defaultPriority',
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key: 'defaultPriority',
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width: 100
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},
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{
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title: '预计时长(分钟)',
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dataIndex: 'expectedDuration',
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key: 'expectedDuration',
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width: 120
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},
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{
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title: '启用状态',
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dataIndex: 'isActive',
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key: 'isActive',
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width: 100,
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render: (text) => (
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<span style={{ color: text ? 'green' : 'red' }}>
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{text ? '启用' : '禁用'}
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</span>
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)
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},
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{
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title: '操作',
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key: 'action',
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width: 150,
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render: (_, record) => (
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<Space size="small">
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<Button
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type="link"
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icon={<EditOutlined />}
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onClick={() => showModal(record)}
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>
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编辑
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</Button>
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<Popconfirm
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title="确认删除"
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description="确定要删除这个分类吗？"
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onConfirm={() => handleDelete(record.categoryId)}
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okText="确认"
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cancelText="取消"
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>
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<Button type="link" danger icon={<DeleteOutlined />}>
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删除
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</Button>
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</Popconfirm>
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</Space>
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)
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}
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];
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return (
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<div style={{ padding: 24 }}>
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<Card title="故障分类管理" extra={
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<Space>
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<Button icon={<ReloadOutlined />} onClick={initCategories}>
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初始化分类
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</Button>
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<Button type="primary" icon={<PlusOutlined />} onClick={() => showModal()}>
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添加分类
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</Button>
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</Space>
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}>
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<Table
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columns={columns}
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dataSource={categories}
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rowKey="categoryId"
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loading={loading}
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pagination={{ pageSize: 10 }}
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/>
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</Card>
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<Modal
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title={editingCategory ? '编辑分类' : '添加分类'}
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open={modalVisible}
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onCancel={handleCancel}
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footer={null}
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width={600}
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>
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<Form form={form} layout="vertical" onFinish={handleSubmit}>
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<Form.Item name="name" label="分类名称" rules={[{ required: true }]}>
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<Input placeholder="请输入分类名称（如：系统故障、硬件故障等）" />
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</Form.Item>
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<Form.Item name="description" label="分类说明">
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<Input.TextArea rows={3} placeholder="请输入分类说明，说明此类故障代表什么问题" />
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</Form.Item>
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<Form.Item name="priority" label="排序优先级">
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<Input type="number" placeholder="数字越小排序越靠前" />
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</Form.Item>
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<Form.Item name="defaultPriority" label="默认优先级">
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<Select placeholder="选择默认优先级">
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<Option value="low">低</Option>
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<Option value="medium">中</Option>
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<Option value="high">高</Option>
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<Option value="urgent">紧急</Option>
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</Select>
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</Form.Item>
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<Form.Item name="expectedDuration" label="预计处理时长(分钟)">
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<Input type="number" placeholder="请输入预计处理时长" />
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</Form.Item>
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<Form.Item name="isActive" label="启用状态" initialValue={true}>
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<Select>
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<Option value={true}>启用</Option>
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<Option value={false}>禁用</Option>
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</Select>
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</Form.Item>
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<Form.Item>
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<Space>
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<Button type="primary" htmlType="submit">
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{editingCategory ? '更新' : '创建'}
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</Button>
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<Button onClick={handleCancel}>取消</Button>
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</Space>
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</Form.Item>
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</Form>
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</Modal>
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</div>
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);
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}
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export default TicketCategoryManagement;
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@@ -0,0 +1,654 @@
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import React, { useState, useEffect } from 'react';
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import { Table, Button, Modal, Form, Input, Select, DatePicker, message, Card, Space, Tag, Dropdown, Menu, Tabs, Timeline, Descriptions } from 'antd';
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import { PlusOutlined, EditOutlined, DeleteOutlined, SearchOutlined, EyeOutlined, MoreOutlined, UserOutlined, ToolOutlined, CheckCircleOutlined, SyncOutlined, ClockCircleOutlined, CloseCircleOutlined } from '@ant-design/icons';
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import axios from 'axios';
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import dayjs from 'dayjs';
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const { Option } = Select;
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const { RangePicker } = DatePicker;
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const { TextArea } = Input;
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const { TabPane } = Tabs;
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function TicketManagement() {
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const [tickets, setTickets] = useState([]);
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const [devices, setDevices] = useState([]);
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const [categories, setCategories] = useState([]);
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const [loading, setLoading] = useState(true);
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const [modalVisible, setModalVisible] = useState(false);
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const [detailModalVisible, setDetailModalVisible] = useState(false);
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const [processingModalVisible, setProcessingModalVisible] = useState(false);
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const [editingTicket, setEditingTicket] = useState(null);
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const [selectedTicket, setSelectedTicket] = useState(null);
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const [operationRecords, setOperationRecords] = useState([]);
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const [form] = Form.useForm();
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const [processForm] = Form.useForm();
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const [searchForm] = Form.useForm();
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const [pagination, setPagination] = useState({
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current: 1,
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pageSize: 10,
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total: 0,
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pageSizeOptions: ['10', '20', '30', '50'],
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showSizeChanger: true,
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showTotal: (total) => `共 ${total} 条记录`
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});
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const [searchFilters, setSearchFilters] = useState({});
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const fetchTickets = async (page = 1, pageSize = 10, filters = {}) => {
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try {
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setLoading(true);
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const params = {
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page,
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pageSize,
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...searchFilters,
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...filters
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};
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const response = await axios.get('/api/tickets', { params });
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const { tickets: ticketList, total } = response.data;
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setTickets(ticketList);
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setPagination(prev => ({ ...prev, current: page, pageSize, total }));
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} catch (error) {
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message.error('获取工单列表失败');
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console.error('获取工单列表失败:', error);
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} finally {
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setLoading(false);
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}
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};
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const fetchDevices = async () => {
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try {
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const response = await axios.get('/api/devices', { params: { pageSize: 1000 } });
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setDevices(response.data.devices || []);
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} catch (error) {
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console.error('获取设备列表失败:', error);
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}
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};
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const fetchCategories = async () => {
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try {
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const response = await axios.get('/api/ticket-categories');
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setCategories(response.data || []);
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} catch (error) {
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console.error('获取分类列表失败:', error);
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}
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};
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const fetchTicketDetail = async (ticketId) => {
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try {
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const [ticketRes, operationsRes] = await Promise.all([
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axios.get(`/api/tickets/${ticketId}`),
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axios.get(`/api/tickets/${ticketId}/operations`)
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]);
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setSelectedTicket(ticketRes.data);
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setOperationRecords(operationsRes.data || []);
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setDetailModalVisible(true);
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} catch (error) {
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message.error('获取工单详情失败');
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console.error('获取工单详情失败:', error);
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}
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};
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useEffect(() => {
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fetchTickets();
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fetchDevices();
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fetchCategories();
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}, []);
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const showModal = (ticket = null) => {
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setEditingTicket(ticket);
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if (ticket) {
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const ticketData = { ...ticket };
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if (ticketData.expectedCompletionDate) {
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ticketData.expectedCompletionDate = dayjs(ticketData.expectedCompletionDate);
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}
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if (ticketData.completionDate) {
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ticketData.completionDate = dayjs(ticketData.completionDate);
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}
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form.setFieldsValue(ticketData);
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} else {
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form.resetFields();
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}
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setModalVisible(true);
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};
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const handleCancel = () => {
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setModalVisible(false);
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setEditingTicket(null);
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};
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const handleSubmit = async (values) => {
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try {
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const ticketData = {
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...values,
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expectedCompletionDate: values.expectedCompletionDate ? values.expectedCompletionDate.format('YYYY-MM-DD HH:mm:ss') : null,
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completionDate: values.completionDate ? values.completionDate.format('YYYY-MM-DD HH:mm:ss') : null
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};
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if (editingTicket) {
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await axios.put(`/api/tickets/${editingTicket.ticketId}`, ticketData);
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message.success('工单更新成功');
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} else {
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const user = JSON.parse(localStorage.getItem('user') || '{}');
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ticketData.reporterId = user.userId || localStorage.getItem('userId') || 'USER001';
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ticketData.reporterName = user.username || '系统用户';
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await axios.post('/api/tickets', ticketData);
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message.success('工单创建成功');
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}
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setModalVisible(false);
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fetchTickets();
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setEditingTicket(null);
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} catch (error) {
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message.error(editingTicket ? '工单更新失败' : '工单创建失败');
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console.error(error);
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}
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};
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const handleDelete = async (ticketId) => {
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Modal.confirm({
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title: '确认删除',
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content: '确定要删除这个工单吗？',
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okText: '删除',
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okType: 'danger',
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cancelText: '取消',
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onOk: async () => {
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try {
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await axios.delete(`/api/tickets/${ticketId}`);
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message.success('工单删除成功');
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fetchTickets();
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} catch (error) {
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message.error('工单删除失败');
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console.error(error);
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}
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}
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});
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};
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const handleProcess = (ticket) => {
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setSelectedTicket(ticket);
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processForm.resetFields();
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setProcessingModalVisible(true);
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};
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const handleProcessSubmit = async (values) => {
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try {
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await axios.put(`/api/tickets/${selectedTicket.ticketId}/process`, {
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...values,
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operatorId: localStorage.getItem('userId'),
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operatorName: JSON.parse(localStorage.getItem('user') || '{}').username
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});
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message.success('工单处理完成');
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setProcessingModalVisible(false);
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fetchTickets();
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} catch (error) {
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message.error('处理失败');
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console.error(error);
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}
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};
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const handleStatusChange = async (ticketId, newStatus) => {
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try {
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await axios.put(`/api/tickets/${ticketId}/status`, {
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status: newStatus,
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operatorId: localStorage.getItem('userId'),
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operatorName: JSON.parse(localStorage.getItem('user') || '{}').username
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});
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message.success('状态更新成功');
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fetchTickets();
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} catch (error) {
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message.error('状态更新失败');
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console.error(error);
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}
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};
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const handleSearch = (values) => {
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setSearchFilters(values);
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fetchTickets(1, pagination.pageSize, values);
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};
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const handleReset = () => {
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searchForm.resetFields();
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setSearchFilters({});
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fetchTickets(1, pagination.pageSize, {});
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};
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const handleTableChange = (paginationInfo) => {
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setPagination(paginationInfo);
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fetchTickets(paginationInfo.current, paginationInfo.pageSize, searchFilters);
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};
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const getStatusColor = (status) => {
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const colors = {
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pending: 'orange',
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in_progress: 'processing',
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completed: 'green',
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closed: 'default'
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};
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return colors[status] || 'default';
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};
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const getStatusText = (status) => {
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const texts = {
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pending: '待处理',
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in_progress: '处理中',
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completed: '已完成',
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closed: '已关闭'
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};
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return texts[status] || status;
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};
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|
||||
const getPriorityColor = (priority) => {
|
||||
const colors = {
|
||||
low: 'green',
|
||||
medium: 'orange',
|
||||
high: 'red',
|
||||
urgent: 'magenta'
|
||||
};
|
||||
return colors[priority] || 'default';
|
||||
};
|
||||
|
||||
const getPriorityText = (priority) => {
|
||||
const texts = {
|
||||
low: '低',
|
||||
medium: '中',
|
||||
high: '高',
|
||||
urgent: '紧急'
|
||||
};
|
||||
return texts[priority] || priority;
|
||||
};
|
||||
|
||||
const columns = [
|
||||
{
|
||||
title: '工单编号',
|
||||
dataIndex: 'ticketId',
|
||||
key: 'ticketId',
|
||||
width: 150,
|
||||
render: (text, record) => (
|
||||
<Button type="link" onClick={() => fetchTicketDetail(text)}>
|
||||
{text}
|
||||
</Button>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '标题',
|
||||
dataIndex: 'title',
|
||||
key: 'title',
|
||||
width: 200,
|
||||
ellipsis: true
|
||||
},
|
||||
{
|
||||
title: '设备信息',
|
||||
key: 'deviceInfo',
|
||||
width: 180,
|
||||
render: (_, record) => (
|
||||
<div>
|
||||
<div>{record.deviceName}</div>
|
||||
<div style={{ fontSize: 12, color: '#888' }}>{record.serialNumber}</div>
|
||||
</div>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '故障分类',
|
||||
dataIndex: 'faultCategory',
|
||||
key: 'faultCategory',
|
||||
width: 120,
|
||||
render: (text) => text ? <Tag>{text}</Tag> : '-'
|
||||
},
|
||||
{
|
||||
title: '优先级',
|
||||
dataIndex: 'priority',
|
||||
key: 'priority',
|
||||
width: 80,
|
||||
render: (priority) => (
|
||||
<Tag color={getPriorityColor(priority)}>
|
||||
{getPriorityText(priority)}
|
||||
</Tag>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '状态',
|
||||
dataIndex: 'status',
|
||||
key: 'status',
|
||||
width: 100,
|
||||
render: (status) => (
|
||||
<Tag color={getStatusColor(status)}>
|
||||
{getStatusText(status)}
|
||||
</Tag>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '报告人',
|
||||
dataIndex: ['reporter', 'username'],
|
||||
key: 'reporter',
|
||||
width: 100,
|
||||
render: (text) => text || '-'
|
||||
},
|
||||
{
|
||||
title: '创建时间',
|
||||
dataIndex: 'createdAt',
|
||||
key: 'createdAt',
|
||||
width: 160,
|
||||
render: (text) => text ? dayjs(text).format('YYYY-MM-DD HH:mm') : '-'
|
||||
},
|
||||
{
|
||||
title: '期望完成时间',
|
||||
dataIndex: 'expectedCompletionDate',
|
||||
key: 'expectedCompletionDate',
|
||||
width: 160,
|
||||
render: (text) => text ? dayjs(text).format('YYYY-MM-DD HH:mm') : '-'
|
||||
},
|
||||
{
|
||||
title: '操作',
|
||||
key: 'action',
|
||||
width: 150,
|
||||
fixed: 'right',
|
||||
render: (_, record) => (
|
||||
<Space size="small">
|
||||
<Button
|
||||
type="link"
|
||||
icon={<EyeOutlined />}
|
||||
onClick={() => fetchTicketDetail(record.ticketId)}
|
||||
>
|
||||
详情
|
||||
</Button>
|
||||
{record.status === 'pending' ? (
|
||||
<Button
|
||||
type="link"
|
||||
icon={<ToolOutlined />}
|
||||
onClick={() => handleProcess(record)}
|
||||
>
|
||||
处理
|
||||
</Button>
|
||||
) : null}
|
||||
<Dropdown
|
||||
overlay={
|
||||
<Menu>
|
||||
<Menu.Item key="edit" icon={<EditOutlined />} onClick={() => showModal(record)}>
|
||||
编辑
|
||||
</Menu.Item>
|
||||
{(record.status === 'pending' || record.status === 'in_progress') && (
|
||||
<Menu.Item
|
||||
key="complete"
|
||||
icon={<CheckCircleOutlined />}
|
||||
onClick={() => handleStatusChange(record.ticketId, 'completed')}
|
||||
>
|
||||
完成工单
|
||||
</Menu.Item>
|
||||
)}
|
||||
{record.status === 'completed' && (
|
||||
<Menu.Item
|
||||
key="close"
|
||||
icon={<CloseCircleOutlined />}
|
||||
onClick={() => handleStatusChange(record.ticketId, 'closed')}
|
||||
>
|
||||
关闭工单
|
||||
</Menu.Item>
|
||||
)}
|
||||
<Menu.Item
|
||||
key="delete"
|
||||
icon={<DeleteOutlined />}
|
||||
danger
|
||||
onClick={() => handleDelete(record.ticketId)}
|
||||
>
|
||||
删除
|
||||
</Menu.Item>
|
||||
</Menu>
|
||||
}
|
||||
>
|
||||
<Button icon={<MoreOutlined />} />
|
||||
</Dropdown>
|
||||
</Space>
|
||||
)
|
||||
}
|
||||
];
|
||||
|
||||
return (
|
||||
<div style={{ padding: 24 }}>
|
||||
<Card title="工单管理" extra={
|
||||
<Button type="primary" icon={<PlusOutlined />} onClick={() => showModal()}>
|
||||
创建工单
|
||||
</Button>
|
||||
}>
|
||||
<Form form={searchForm} layout="inline" onFinish={handleSearch} style={{ marginBottom: 16 }}>
|
||||
<Form.Item name="keyword" label="关键词">
|
||||
<Input placeholder="标题/设备/描述" allowClear style={{ width: 200 }} />
|
||||
</Form.Item>
|
||||
<Form.Item name="status" label="状态">
|
||||
<Select placeholder="选择状态" allowClear style={{ width: 120 }}>
|
||||
<Option value="pending">待处理</Option>
|
||||
<Option value="in_progress">处理中</Option>
|
||||
<Option value="completed">已完成</Option>
|
||||
<Option value="closed">已关闭</Option>
|
||||
</Select>
|
||||
</Form.Item>
|
||||
<Form.Item name="priority" label="优先级">
|
||||
<Select placeholder="选择优先级" allowClear style={{ width: 100 }}>
|
||||
<Option value="low">低</Option>
|
||||
<Option value="medium">中</Option>
|
||||
<Option value="high">高</Option>
|
||||
<Option value="urgent">紧急</Option>
|
||||
</Select>
|
||||
</Form.Item>
|
||||
<Form.Item name="faultCategory" label="故障分类">
|
||||
<Select placeholder="选择分类" allowClear style={{ width: 150 }}>
|
||||
{categories.map(cat => (
|
||||
<Option key={cat.categoryId} value={cat.name}>{cat.name}</Option>
|
||||
))}
|
||||
</Select>
|
||||
</Form.Item>
|
||||
<Form.Item>
|
||||
<Button type="primary" icon={<SearchOutlined />} htmlType="submit">
|
||||
搜索
|
||||
</Button>
|
||||
<Button style={{ marginLeft: 8 }} onClick={handleReset}>
|
||||
重置
|
||||
</Button>
|
||||
</Form.Item>
|
||||
</Form>
|
||||
|
||||
<Table
|
||||
columns={columns}
|
||||
dataSource={tickets}
|
||||
rowKey="ticketId"
|
||||
pagination={pagination}
|
||||
loading={loading}
|
||||
onChange={handleTableChange}
|
||||
scroll={{ x: 1400 }}
|
||||
/>
|
||||
</Card>
|
||||
|
||||
<Modal
|
||||
title={editingTicket ? '编辑工单' : '创建工单'}
|
||||
open={modalVisible}
|
||||
onCancel={handleCancel}
|
||||
footer={null}
|
||||
width={700}
|
||||
>
|
||||
<Form form={form} layout="vertical" onFinish={handleSubmit}>
|
||||
<Form.Item name="title" label="工单标题" rules={[{ required: true }]}>
|
||||
<Input placeholder="请输入工单标题" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="deviceId" label="关联设备" rules={[{ required: true }]}>
|
||||
<Select placeholder="选择设备" showSearch optionFilterProp="children">
|
||||
{devices.map(device => (
|
||||
<Option key={device.deviceId} value={device.deviceId}>
|
||||
{device.name} - {device.serialNumber}
|
||||
</Option>
|
||||
))}
|
||||
</Select>
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="faultCategory" label="故障分类" rules={[{ required: true }]}>
|
||||
<Select placeholder="选择故障分类">
|
||||
{categories.map(cat => (
|
||||
<Option key={cat.categoryId} value={cat.name}>{cat.name}</Option>
|
||||
))}
|
||||
</Select>
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="priority" label="优先级" rules={[{ required: true }]}>
|
||||
<Select placeholder="选择优先级">
|
||||
<Option value="low">低</Option>
|
||||
<Option value="medium">中</Option>
|
||||
<Option value="high">高</Option>
|
||||
<Option value="urgent">紧急</Option>
|
||||
</Select>
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="description" label="故障描述">
|
||||
<TextArea rows={4} placeholder="请详细描述故障情况" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="expectedCompletionDate" label="期望完成时间">
|
||||
<DatePicker showTime format="YYYY-MM-DD HH:mm:ss" style={{ width: '100%' }} />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="resolution" label="解决方案">
|
||||
<TextArea rows={3} placeholder="请输入解决方案" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item>
|
||||
<Space>
|
||||
<Button type="primary" htmlType="submit">
|
||||
{editingTicket ? '更新' : '创建'}
|
||||
</Button>
|
||||
<Button onClick={handleCancel}>取消</Button>
|
||||
</Space>
|
||||
</Form.Item>
|
||||
</Form>
|
||||
</Modal>
|
||||
|
||||
<Modal
|
||||
title="处理工单"
|
||||
open={processingModalVisible}
|
||||
onCancel={() => setProcessingModalVisible(false)}
|
||||
footer={null}
|
||||
width={600}
|
||||
>
|
||||
<Form form={processForm} layout="vertical" onFinish={handleProcessSubmit}>
|
||||
<Descriptions bordered column={1} style={{ marginBottom: 16 }}>
|
||||
<Descriptions.Item label="工单编号">{selectedTicket?.ticketId}</Descriptions.Item>
|
||||
<Descriptions.Item label="标题">{selectedTicket?.title}</Descriptions.Item>
|
||||
<Descriptions.Item label="设备">{selectedTicket?.deviceName}</Descriptions.Item>
|
||||
<Descriptions.Item label="故障描述">{selectedTicket?.description}</Descriptions.Item>
|
||||
</Descriptions>
|
||||
|
||||
<Form.Item name="solution" label="处理方案" rules={[{ required: true }]}>
|
||||
<TextArea rows={4} placeholder="请详细描述处理方案和步骤" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="result" label="处理结果" rules={[{ required: true }]}>
|
||||
<Select placeholder="选择处理结果">
|
||||
<Option value="resolved">问题已解决</Option>
|
||||
<Option value="partially_resolved">部分解决</Option>
|
||||
<Option value="unresolved">未解决</Option>
|
||||
<Option value="escalated">需升级处理</Option>
|
||||
</Select>
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="notes" label="备注">
|
||||
<TextArea rows={2} placeholder="其他补充说明" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item name="usedParts" label="使用备件">
|
||||
<Input placeholder="使用的备件信息（名称、数量）" />
|
||||
</Form.Item>
|
||||
|
||||
<Form.Item>
|
||||
<Space>
|
||||
<Button type="primary" htmlType="submit" icon={<CheckCircleOutlined />}>
|
||||
提交处理结果
|
||||
</Button>
|
||||
<Button onClick={() => setProcessingModalVisible(false)}>取消</Button>
|
||||
</Space>
|
||||
</Form.Item>
|
||||
</Form>
|
||||
</Modal>
|
||||
|
||||
<Modal
|
||||
title={`工单详情 - ${selectedTicket?.ticketId}`}
|
||||
open={detailModalVisible}
|
||||
onCancel={() => setDetailModalVisible(false)}
|
||||
footer={[
|
||||
<Button key="close" onClick={() => setDetailModalVisible(false)}>
|
||||
关闭
|
||||
</Button>,
|
||||
selectedTicket?.status !== 'closed' && selectedTicket?.status !== 'completed' && (
|
||||
<Button key="process" type="primary" icon={<ToolOutlined />} onClick={() => {
|
||||
setDetailModalVisible(false);
|
||||
handleProcess(selectedTicket);
|
||||
}}>
|
||||
处理工单
|
||||
</Button>
|
||||
)
|
||||
]}
|
||||
width={900}
|
||||
>
|
||||
{selectedTicket && (
|
||||
<Tabs defaultActiveKey="info">
|
||||
<TabPane tab="基本信息" key="info">
|
||||
<Descriptions bordered column={2}>
|
||||
<Descriptions.Item label="工单编号">{selectedTicket.ticketId}</Descriptions.Item>
|
||||
<Descriptions.Item label="标题">{selectedTicket.title}</Descriptions.Item>
|
||||
<Descriptions.Item label="设备名称">{selectedTicket.deviceName}</Descriptions.Item>
|
||||
<Descriptions.Item label="设备序列号">{selectedTicket.serialNumber}</Descriptions.Item>
|
||||
<Descriptions.Item label="故障分类">{selectedTicket.faultCategory}</Descriptions.Item>
|
||||
<Descriptions.Item label="优先级">
|
||||
<Tag color={getPriorityColor(selectedTicket.priority)}>
|
||||
{getPriorityText(selectedTicket.priority)}
|
||||
</Tag>
|
||||
</Descriptions.Item>
|
||||
<Descriptions.Item label="状态">
|
||||
<Tag color={getStatusColor(selectedTicket.status)}>
|
||||
{getStatusText(selectedTicket.status)}
|
||||
</Tag>
|
||||
</Descriptions.Item>
|
||||
<Descriptions.Item label="报告人">{selectedTicket.reporter?.username || '-'}</Descriptions.Item>
|
||||
<Descriptions.Item label="创建时间">
|
||||
{selectedTicket.createdAt ? dayjs(selectedTicket.createdAt).format('YYYY-MM-DD HH:mm:ss') : '-'}
|
||||
</Descriptions.Item>
|
||||
<Descriptions.Item label="期望完成时间">
|
||||
{selectedTicket.expectedCompletionDate ? dayjs(selectedTicket.expectedCompletionDate).format('YYYY-MM-DD HH:mm:ss') : '-'}
|
||||
</Descriptions.Item>
|
||||
<Descriptions.Item label="完成时间" span={2}>
|
||||
{selectedTicket.completionDate ? dayjs(selectedTicket.completionDate).format('YYYY-MM-DD HH:mm:ss') : '-'}
|
||||
</Descriptions.Item>
|
||||
<Descriptions.Item label="故障描述" span={2}>{selectedTicket.description || '-'}</Descriptions.Item>
|
||||
<Descriptions.Item label="解决方案" span={2}>{selectedTicket.resolution || '-'}</Descriptions.Item>
|
||||
<Descriptions.Item label="备注" span={2}>{selectedTicket.notes || '-'}</Descriptions.Item>
|
||||
</Descriptions>
|
||||
</TabPane>
|
||||
|
||||
<TabPane tab={`操作记录 (${operationRecords.length})`} key="operations">
|
||||
<Timeline mode="left">
|
||||
{operationRecords.map((record, index) => (
|
||||
<Timeline.Item
|
||||
key={index}
|
||||
label={dayjs(record.createdAt).format('YYYY-MM-DD HH:mm:ss')}
|
||||
color={record.operationType === 'create' ? 'green' :
|
||||
record.operationType === 'complete' ? 'blue' :
|
||||
record.operationType === 'close' ? 'gray' : 'orange'}
|
||||
>
|
||||
<div><strong>{record.operationType}</strong></div>
|
||||
<div>操作人: {record.operatorName || '-'}</div>
|
||||
<div>内容: {record.operationDescription || '-'}</div>
|
||||
</Timeline.Item>
|
||||
))}
|
||||
{operationRecords.length === 0 && (
|
||||
<p style={{ color: '#888' }}>暂无操作记录</p>
|
||||
)}
|
||||
</Timeline>
|
||||
</TabPane>
|
||||
</Tabs>
|
||||
)}
|
||||
</Modal>
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
||||
export default TicketManagement;
|
||||
@@ -0,0 +1,457 @@
|
||||
import React, { useState, useEffect } from 'react';
|
||||
import { Card, Row, Col, Statistic, Table, DatePicker, Select, Space, Tag, message } from 'antd';
|
||||
import { BarChartOutlined, PieChartOutlined, RiseOutlined, FallOutlined, ClockCircleOutlined, CheckCircleOutlined, ExclamationCircleOutlined } from '@ant-design/icons';
|
||||
import axios from 'axios';
|
||||
import dayjs from 'dayjs';
|
||||
|
||||
const { RangePicker } = DatePicker;
|
||||
const { Option } = Select;
|
||||
|
||||
function TicketStatistics() {
|
||||
const [loading, setLoading] = useState(true);
|
||||
const [dateRange, setDateRange] = useState([
|
||||
dayjs().subtract(30, 'days'),
|
||||
dayjs()
|
||||
]);
|
||||
const [statistics, setStatistics] = useState({
|
||||
total: 0,
|
||||
pending: 0,
|
||||
inProgress: 0,
|
||||
completed: 0,
|
||||
closed: 0,
|
||||
avgProcessingTime: 0,
|
||||
byCategory: [],
|
||||
byPriority: [],
|
||||
byStatus: [],
|
||||
byDevice: [],
|
||||
trend: []
|
||||
});
|
||||
|
||||
const fetchStatistics = async () => {
|
||||
try {
|
||||
setLoading(true);
|
||||
const params = {
|
||||
startDate: dateRange[0].format('YYYY-MM-DD'),
|
||||
endDate: dateRange[1].format('YYYY-MM-DD')
|
||||
};
|
||||
|
||||
const response = await axios.get('/api/tickets/statistics', { params });
|
||||
setStatistics(response.data);
|
||||
} catch (error) {
|
||||
message.error('获取统计数据失败');
|
||||
console.error('获取统计数据失败:', error);
|
||||
} finally {
|
||||
setLoading(false);
|
||||
}
|
||||
};
|
||||
|
||||
useEffect(() => {
|
||||
fetchStatistics();
|
||||
}, [dateRange]);
|
||||
|
||||
const handleDateChange = (dates) => {
|
||||
if (dates) {
|
||||
setDateRange(dates);
|
||||
}
|
||||
};
|
||||
|
||||
const getStatusColor = (status) => {
|
||||
const colors = {
|
||||
pending: 'orange',
|
||||
assigned: 'blue',
|
||||
in_progress: 'processing',
|
||||
completed: 'green',
|
||||
closed: 'default'
|
||||
};
|
||||
return colors[status] || 'default';
|
||||
};
|
||||
|
||||
const getStatusText = (status) => {
|
||||
const texts = {
|
||||
pending: '待处理',
|
||||
assigned: '已分配',
|
||||
in_progress: '处理中',
|
||||
completed: '已完成',
|
||||
closed: '已关闭'
|
||||
};
|
||||
return texts[status] || status;
|
||||
};
|
||||
|
||||
const getPriorityColor = (priority) => {
|
||||
const colors = {
|
||||
low: 'green',
|
||||
medium: 'orange',
|
||||
high: 'red',
|
||||
urgent: 'magenta'
|
||||
};
|
||||
return colors[priority] || 'default';
|
||||
};
|
||||
|
||||
const getPriorityText = (priority) => {
|
||||
const texts = {
|
||||
low: '低',
|
||||
medium: '中',
|
||||
high: '高',
|
||||
urgent: '紧急'
|
||||
};
|
||||
return texts[priority] || priority;
|
||||
};
|
||||
|
||||
const statusColumns = [
|
||||
{
|
||||
title: '状态',
|
||||
dataIndex: 'status',
|
||||
key: 'status',
|
||||
width: 120,
|
||||
render: (status) => (
|
||||
<Tag color={getStatusColor(status)}>
|
||||
{getStatusText(status)}
|
||||
</Tag>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '工单数量',
|
||||
dataIndex: 'count',
|
||||
key: 'count',
|
||||
width: 120,
|
||||
render: (count) => <Statistic value={count} valueStyle={{ fontSize: 16 }} />
|
||||
},
|
||||
{
|
||||
title: '占比',
|
||||
dataIndex: 'percentage',
|
||||
key: 'percentage',
|
||||
width: 120,
|
||||
render: (pct) => (
|
||||
<span style={{ color: pct > 30 ? '#ff4d4f' : '#52c41a' }}>
|
||||
{pct.toFixed(1)}%
|
||||
</span>
|
||||
)
|
||||
}
|
||||
];
|
||||
|
||||
const categoryColumns = [
|
||||
{
|
||||
title: '故障分类',
|
||||
dataIndex: 'category',
|
||||
key: 'category',
|
||||
width: 150
|
||||
},
|
||||
{
|
||||
title: '工单数量',
|
||||
dataIndex: 'count',
|
||||
key: 'count',
|
||||
width: 120,
|
||||
render: (count) => <Statistic value={count} valueStyle={{ fontSize: 16 }} />
|
||||
},
|
||||
{
|
||||
title: '占比',
|
||||
dataIndex: 'percentage',
|
||||
key: 'percentage',
|
||||
width: 100,
|
||||
render: (pct) => `${pct.toFixed(1)}%`
|
||||
},
|
||||
{
|
||||
title: '已完成',
|
||||
dataIndex: 'completed',
|
||||
key: 'completed',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="green">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '平均处理时间(小时)',
|
||||
dataIndex: 'avgTime',
|
||||
key: 'avgTime',
|
||||
width: 150,
|
||||
render: (time) => time !== undefined && time !== null ? time.toFixed(1) : '-'
|
||||
}
|
||||
];
|
||||
|
||||
const deviceColumns = [
|
||||
{
|
||||
title: '设备名称',
|
||||
dataIndex: 'deviceName',
|
||||
key: 'deviceName',
|
||||
width: 180
|
||||
},
|
||||
{
|
||||
title: '故障次数',
|
||||
dataIndex: 'count',
|
||||
key: 'count',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="red">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '最后故障时间',
|
||||
dataIndex: 'lastFaultTime',
|
||||
key: 'lastFaultTime',
|
||||
width: 160,
|
||||
render: (text) => text ? dayjs(text).format('YYYY-MM-DD HH:mm') : '-'
|
||||
},
|
||||
{
|
||||
title: '设备类型',
|
||||
dataIndex: 'deviceType',
|
||||
key: 'deviceType',
|
||||
width: 100
|
||||
}
|
||||
];
|
||||
|
||||
const priorityColumns = [
|
||||
{
|
||||
title: '优先级',
|
||||
dataIndex: 'priority',
|
||||
key: 'priority',
|
||||
width: 100,
|
||||
render: (priority) => (
|
||||
<Tag color={getPriorityColor(priority)}>
|
||||
{getPriorityText(priority)}
|
||||
</Tag>
|
||||
)
|
||||
},
|
||||
{
|
||||
title: '工单数量',
|
||||
dataIndex: 'count',
|
||||
key: 'count',
|
||||
width: 120,
|
||||
render: (count) => <Statistic value={count} valueStyle={{ fontSize: 16 }} />
|
||||
},
|
||||
{
|
||||
title: '已完成',
|
||||
dataIndex: 'completed',
|
||||
key: 'completed',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="green">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '平均处理时间(小时)',
|
||||
dataIndex: 'avgTime',
|
||||
key: 'avgTime',
|
||||
width: 150,
|
||||
render: (time) => time !== undefined && time !== null ? time.toFixed(1) : '-'
|
||||
}
|
||||
];
|
||||
|
||||
const simpleBarData = [
|
||||
{ name: '待处理', value: statistics.pending },
|
||||
{ name: '处理中', value: statistics.inProgress },
|
||||
{ name: '已完成', value: statistics.completed },
|
||||
{ name: '已关闭', value: statistics.closed }
|
||||
];
|
||||
|
||||
return (
|
||||
<div style={{ padding: 24 }}>
|
||||
<Card
|
||||
title="工单统计报表"
|
||||
extra={
|
||||
<Space>
|
||||
<RangePicker
|
||||
value={dateRange}
|
||||
onChange={handleDateChange}
|
||||
allowClear={false}
|
||||
/>
|
||||
</Space>
|
||||
}
|
||||
>
|
||||
<Row gutter={[16, 16]}>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#f0f5ff' }}>
|
||||
<Statistic
|
||||
title="工单总数"
|
||||
value={statistics.total}
|
||||
prefix={<BarChartOutlined style={{ color: '#1890ff' }} />}
|
||||
valueStyle={{ color: '#1890ff' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#fff7e6' }}>
|
||||
<Statistic
|
||||
title="待处理工单"
|
||||
value={statistics.pending}
|
||||
prefix={<ExclamationCircleOutlined style={{ color: '#fa8c16' }} />}
|
||||
valueStyle={{ color: '#fa8c16' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#e6f7ff' }}>
|
||||
<Statistic
|
||||
title="已完成工单"
|
||||
value={statistics.completed}
|
||||
prefix={<CheckCircleOutlined style={{ color: '#52c41a' }} />}
|
||||
valueStyle={{ color: '#52c41a' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#f9f0ff' }}>
|
||||
<Statistic
|
||||
title="平均处理时长(小时)"
|
||||
value={statistics.avgProcessingTime || 0}
|
||||
prefix={<ClockCircleOutlined style={{ color: '#722ed1' }} />}
|
||||
valueStyle={{ color: '#722ed1' }}
|
||||
precision={1}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
|
||||
<Row gutter={[16, 16]} style={{ marginTop: 16 }}>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#fff0f6' }}>
|
||||
<Statistic
|
||||
title="处理中工单"
|
||||
value={statistics.inProgress}
|
||||
prefix={<RiseOutlined style={{ color: '#eb2f96' }} />}
|
||||
valueStyle={{ color: '#eb2f96' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#f5f5f5' }}>
|
||||
<Statistic
|
||||
title="已关闭工单"
|
||||
value={statistics.closed}
|
||||
prefix={<FallOutlined style={{ color: '#8c8c8c' }} />}
|
||||
valueStyle={{ color: '#8c8c8c' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#fff1f0' }}>
|
||||
<Statistic
|
||||
title="完成率"
|
||||
value={statistics.total > 0 ? ((statistics.completed / statistics.total) * 100).toFixed(1) : 0}
|
||||
suffix="%"
|
||||
prefix={<PieChartOutlined style={{ color: '#ff4d4f' }} />}
|
||||
valueStyle={{ color: '#ff4d4f' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} sm={12} md={6}>
|
||||
<Card bordered={false} style={{ background: '#f6ffed' }}>
|
||||
<Statistic
|
||||
title="处理中占比"
|
||||
value={statistics.total > 0 ? ((statistics.inProgress / statistics.total) * 100).toFixed(1) : 0}
|
||||
suffix="%"
|
||||
prefix={<RiseOutlined style={{ color: '#52c41a' }} />}
|
||||
valueStyle={{ color: '#52c41a' }}
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
</Card>
|
||||
|
||||
<Row gutter={[16, 16]} style={{ marginTop: 16 }}>
|
||||
<Col xs={24} lg={12}>
|
||||
<Card title="按状态分布" loading={loading}>
|
||||
<Table
|
||||
columns={statusColumns}
|
||||
dataSource={statistics.byStatus}
|
||||
rowKey="status"
|
||||
pagination={false}
|
||||
size="small"
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
<Col xs={24} lg={12}>
|
||||
<Card title="按优先级分布" loading={loading}>
|
||||
<Table
|
||||
columns={priorityColumns}
|
||||
dataSource={statistics.byPriority}
|
||||
rowKey="priority"
|
||||
pagination={false}
|
||||
size="small"
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
|
||||
<Row gutter={[16, 16]} style={{ marginTop: 16 }}>
|
||||
<Col xs={24}>
|
||||
<Card title="按故障分类统计" loading={loading}>
|
||||
<Table
|
||||
columns={categoryColumns}
|
||||
dataSource={statistics.byCategory}
|
||||
rowKey="category"
|
||||
pagination={{ pageSize: 10 }}
|
||||
size="small"
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
|
||||
<Row gutter={[16, 16]} style={{ marginTop: 16 }}>
|
||||
<Col xs={24}>
|
||||
<Card title="故障频发设备排行" loading={loading}>
|
||||
<Table
|
||||
columns={deviceColumns}
|
||||
dataSource={statistics.byDevice}
|
||||
rowKey="deviceId"
|
||||
pagination={{ pageSize: 10 }}
|
||||
size="small"
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
|
||||
<Row gutter={[16, 16]} style={{ marginTop: 16 }}>
|
||||
<Col xs={24}>
|
||||
<Card title="工单趋势统计" loading={loading}>
|
||||
<Table
|
||||
columns={[
|
||||
{
|
||||
title: '日期',
|
||||
dataIndex: 'date',
|
||||
key: 'date',
|
||||
width: 120,
|
||||
render: (text) => dayjs(text).format('YYYY-MM-DD')
|
||||
},
|
||||
{
|
||||
title: '新建工单',
|
||||
dataIndex: 'created',
|
||||
key: 'created',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="blue">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '已完成',
|
||||
dataIndex: 'completed',
|
||||
key: 'completed',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="green">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '关闭工单',
|
||||
dataIndex: 'closed',
|
||||
key: 'closed',
|
||||
width: 100,
|
||||
render: (count) => <Tag color="default">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '当日处理中',
|
||||
dataIndex: 'inProgress',
|
||||
key: 'inProgress',
|
||||
width: 120,
|
||||
render: (count) => <Tag color="processing">{count}</Tag>
|
||||
},
|
||||
{
|
||||
title: '新增待处理',
|
||||
dataIndex: 'pending',
|
||||
key: 'pending',
|
||||
width: 120,
|
||||
render: (count) => <Tag color="orange">{count}</Tag>
|
||||
}
|
||||
]}
|
||||
dataSource={statistics.trend}
|
||||
rowKey="date"
|
||||
pagination={{ pageSize: 10 }}
|
||||
size="small"
|
||||
/>
|
||||
</Card>
|
||||
</Col>
|
||||
</Row>
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
||||
export default TicketStatistics;
|
||||
Reference in New Issue
Block a user