[ { "tag_name": "售后", "standard_question": "智能家居中控保修多久?", "similar_questions": ["保修期几年", "质保多长时间"], "negative_questions": [], "answers": ["整机保修 24 个月,电池类配件 12 个月。人为拆解、进水不在保修范围。"] }, { "tag_name": "产品", "standard_question": "断网后语音还能用吗?", "similar_questions": ["没有网络能语音控制吗", "离线能用语音吗"], "negative_questions": [], "answers": ["若语音走云端识别,断外网后仅支持 App 与本地触摸屏;配置本地语音包后可继续使用基础指令。"] }, { "tag_name": "产品", "standard_question": "一个账号能绑几台中控?", "similar_questions": ["最多添加多少台中控", "账号设备数量限制"], "negative_questions": [], "answers": ["个人版最多 3 台;企业版按合同授权,默认 50 台。"] }, { "tag_name": "人事", "standard_question": "一线城市住宿报销上限是多少?", "similar_questions": ["北上广深酒店报销额度", "住宿标准"], "negative_questions": [], "answers": ["一线城市(北上广深)每晚上限 600 元/晚(含税),超标部分个人承担。"] }, { "tag_name": "人事", "standard_question": "出差餐饮怎么报?", "similar_questions": ["餐费能报销吗", "吃饭费用"], "negative_questions": [], "answers": ["出差期间餐饮费不单独报销,按天数领取差旅补贴:一线城市 150 元/天,其他城市 120 元/天。"] }, { "tag_name": "项目", "standard_question": "Q1 知识库 POC 什么时候上线?", "similar_questions": ["售后知识库什么时候验收", "POC 交付日期"], "negative_questions": [], "answers": ["目标 2024-03-01 前完成内网演示,由张明负责技术交付。"] }, { "tag_name": "项目", "standard_question": "谁负责售后知识库 POC?", "similar_questions": ["知识库项目负责人是谁", "POC 技术负责人"], "negative_questions": [], "answers": ["技术负责人是研发部张明,产品对接人是李薇,测试负责人是赵磊。"] }, { "tag_name": "产品", "standard_question": "中控 Pro 支持哪些协议?", "similar_questions": ["能连哪些智能设备协议", "Matter 支持吗"], "negative_questions": [], "answers": ["支持 Matter、Zigbee 3.0、Wi-Fi 与蓝牙 Mesh;固件 3.5 计划完成 Matter 1.2 认证。"] }, { "tag_name": "人事", "standard_question": "年假 10 年工龄有多少天?", "similar_questions": ["工作满十年年假", "工龄年假天数"], "negative_questions": [], "answers": ["工龄 1–10 年为 10 天年假,10 年以上为 15 天;按入职日期计算。"] }, { "tag_name": "项目", "standard_question": "Matter 认证计划什么时候完成?", "similar_questions": ["Matter 1.2 什么时候过认证", "固件 3.5 发布时间"], "negative_questions": [], "answers": ["计划在 2024 年 3 月底前发布固件 3.5 灰度,完成 Matter 1.2 认证。"] } ]